Requests for UIS Services

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Report a Data Security Incident

Other Services

  • UIS Technical Review: UIS provides technical consulting services to GU departments and staff who need technology, product, or service assistance. This is called the UIS Technical Review Process.
    • UIS Consult – If you’d like assistance getting started
    • Help Desk Ticket – if you’re prepared to initiate your technical review

  • Site Certificate: Create a help desk ticket that includes:
    • Purpose of the Certificate Signing Request (CSR)
    • The resource the the cert should be applied to (server, application, etc.)
    • A copy of the CSR
  • Firewall Rule Modification Request: Create a help desk ticket to enable or modify firewall rules for authorized products or services
  • VPN Rule Modification Request: Create a help desk ticket for authorized system access through a VPN group or role (authorized by respective data stewards/system owners)
  • VPN User Request: Create a help desk ticket for membership in an existing VPN group or role (authorized by respective data stewards/system owners)
  • Request for Administrative Access to System Data (submit to help@georgetown.edu)
  • Request for Immediate Action on NetID (submit to uiso-riskmgmt@georgetown.edu)

Questions or Assistance? Please contact the Help Desk.